At OTHISI SA, we specialize in providing exceptional business process outsourcing services, tailor-made to enhance efficiency, reduce costs, and drive growth for our clients. With a strong foundation in telecommunications, energy & services sectors, we offer a comprehensive suite of services, including sales management, customer service and back-office support, delivered by a team of skilled professionals.
Our commitment to leveraging cutting-edge technology and best practices ensures not only the seamless execution of business processes but also the agility to adapt to the evolving demands of the digital landscape. Partnering with OTHISI SA means choosing a provider dedicated to your success, offering scalable solutions that grow with your business.
Standards & Processes
As we build trust with our customers, we also work in other areas to make the world a better place every day. Throughout its more than 15-year history, OTHISI has always made it a priority to support its employees, to make their work easier and to make the most of their everyday opportunities. We believe that our approach to responsible employment and social responsibility can contribute to the development of our employees and the creation of a quality workplace.
Principles
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GlobaL Compact
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Upholding Human Rights
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Code of Conduct
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Gender Equality Plan
SOP
Our company follows Standard Operating Procedures (SOPs), aligned with the ITIL framework to design and implement services. Projects, led by an Account Manager as the Single Point of Contact (SPOC), adhere to SOPs, defining departmental workflows, including accounts, HR, recruitment, finance, payroll, sales and marketing.
ITIL
Information Technology Infrastructure Library (ITIL) practices are integral to OTHISI, enabling strategic planning, implementation and continuous service improvement. The approach ensures organized and effective service operations, allowing proactive exploration of efficiency opportunities and recommendations for developments.
ISO 27001
OTHISI diligently upholds the principles of the Information Security Management System (ISMS) as per the ISO 27001:2022 certification. This globally recognized standard validates the meticulous approach undertaken by OTHISI in safeguarding information security related to Call Center Services activities.